Legal — Terms & Consumer Information
This page explains your rights under Australian law, our terms of sale, warranties, and how to raise a concern with Optionnet.
Australian Consumer Law — Your Rights
We comply with the Australian Consumer Law (ACL). Our products must be of acceptable quality, fit for purpose and match descriptions. These consumer guarantees apply in addition to any express warranties we provide.
- Faulty items: you may be entitled to a repair, replacement or refund.
- Major failures allow you to choose a refund or replacement.
- ACL rights are not limited by our Returns Policy; they remain with you as a consumer.
For ACL enquiries you may also contact the Australian Competition and Consumer Commission (ACCC).
Returns, Refunds & Warranty
Optionnet's returns approach is intended to be fair and consistent with ACL. Below is a concise overview; specific product pages may carry additional warranty details.
Refund timeframe
| Type | Typical processing |
|---|---|
| Approved ACL refund | 3–10 business days |
| Change-of-mind | Processed after return receipt |
Refunds are issued to the original payment method where possible.
Shipping, Title & Risk
Delivery times and costs are shown at checkout. Title to goods passes on dispatch unless otherwise agreed. Risk passes to you when goods are delivered to the nominated address.
We use trusted Australian carriers; please inspect deliveries and notify us within 5 business days of any damage in transit.
Privacy, Data and Communications
Our handling of personal information is described in detail on the Privacy Policy. We collect contact, delivery and payment information necessary to fulfil orders and provide customer service.
By placing an order you agree to receive transactional emails and occasional service-related communications. Marketing emails are subject to opt-in and may be unsubscribed at any time.
Intellectual Property & Use of Content
All site content, images, product descriptions and branding are owned by or licensed to Optionnet. You may view and print material for personal, non-commercial use only. Reproduction or commercial use requires written permission.
Limitation of Liability
To the extent permitted by law, Optionnet's liability is limited to remedies required under the ACL. We are not liable for indirect, incidental or consequential loss except where mandated by law.
Electronic transactions
You agree that communications and contracts with Optionnet may be formed electronically. Records are stored in electronic form and we may rely on electronic signatures and records.
Dispute Resolution & Contact
We aim to resolve issues promptly. If you have a complaint, please contact our team first (details below). If unresolved, consumers in Australia may seek assistance from the ACCC or their state consumer protection agency.
- First contact: Optionnet@gmail.com or +61 42 873-95-61
- Address: 47 Riley Street, Surry Hills, Sydney NSW 2010, Australia
- Governing law: New South Wales, Australia
- ABN: 12 345 678 901 (example)
Definitions
"Goods" means stationery, pens, paper and related accessories sold by Optionnet. "You" or "customer" means the purchaser. "We", "us", "our" means Optionnet.